Payment, returns and refunds

Payment

The total price, delivery charge, delivery estimate, applicable taxes and accepted payment methods are shown before you place your order. Payment is processed through the secure provider identified at checkout; card details will not be collected in a message or calendar brief.

Change of mind and personalised calendars

We offer a voluntary change-of-mind return for an unused physical calendar. Contact us within 14 days after delivery. After we provide return instructions, send it back within 14 days. Because each calendar is made to your specifications or clearly personalised, the statutory 14-day cancellation right for distance sales does not apply to that item. This voluntary policy is additional to your rights if the calendar is faulty or not as described.

For a change-of-mind return, the calendar must be unused and returned in its original protective packaging. You pay the direct cost of return postage and should use a tracked service; there is no restocking fee. We refund the calendar price and the original standard delivery charge, where one was paid, to the original payment method within 14 days after we receive the returned calendar. Any optional extras and their treatment will be clearly shown before purchase.

Faulty, damaged or incorrect orders

If an order arrives damaged, faulty or materially different from the approved design, contact us at calendars@moonlight-studio.uk with your order reference and a description of the issue. Photos can help us understand damage, but do not delay contacting us if you cannot provide them. We will assess the issue and arrange the remedy required by law. Under the Consumer Rights Act 2015, the available remedy depends on the fault and when it is reported; it may include repair, replacement, price reduction or refund.

Contact us before returning a faulty or damaged item. We will provide return instructions and cover reasonable return postage where the fault is our responsibility. You will not lose any statutory rights by using the voluntary 14-day returns process.

Refunds

For a voluntary change-of-mind return, we issue the refund within 14 days after receiving the returned calendar. If you are entitled to a refund for faulty or misdescribed goods, we make it without undue delay and no later than 14 days after we agree that you are entitled to it.

Orders through Facebook or other shops

If we offer calendars through a marketplace or social platform, the terms shown at that checkout will also apply. Your statutory rights remain in place. Contact us using the order details shown with your confirmation.

Contact

For payment, cancellation, return or refund questions, email calendars@moonlight-studio.uk.